Table of Content

Key Definitions

  • Account: Your personal account for legitimate betting and gaming transactions.
  • Website: The online platform accessible via moana-casino.uk.com and related domains/apps.
  • Services: All betting, casino, live casino, and other gaming products offered.

1. Account Registration & Restrictions

To use our services you must create an account by providing accurate personal details. You confirm that you:

  • Are over 18 and above the legal gambling age in your jurisdiction.
  • Reside in a country where online gambling is permitted.
  • Have not been previously excluded or banned.
  • Are registering in your own name (only one account per person, household, IP, device, or payment method is allowed).

Duplicate accounts will be closed, and bonuses/winnings from them forfeited. Players from the following countries are prohibited: USA, CuraƧao, Malta, UK, Spain, Lithuania, and Australia. We reserve the right to suspend any account opened from restricted territories and void associated deposits and bets.

2. Account Management & Company Rights

We may, at any time and without explanation:

  • Refuse to open or close an existing account.
  • Request identity, age, address, or payment-method verification (accounts may be suspended until documents are approved).
  • Confiscate funds or void bets in cases of rule breaches, fraud, collusion, or use of automated systems (bots, AI software, etc.).
  • Transfer account data or liabilities to another entity under the same ultimate control, in compliance with applicable laws.

Funds are held separately in regulated client accounts. No interest is paid, and accounts are non-transferable.

3. Responsible Gaming

You can set deposit limits, take a time-out, or self-exclude via your account settings. Self-exclusion requests must be made by email and are irreversible for the chosen period. We may also close accounts if we believe gambling is causing harm. Help is available through GamCare (gamcare.org.uk) and Gambling Therapy (gamblingtherapy.org).

4. Inactive Accounts

Accounts with no login/activity for 6+ months may incur a ā‚¬10 monthly administration fee (or the remaining balance if lower) or be closed with funds retained (minus fees).

5. Deposits & Withdrawals

  • Deposits must come from payment methods registered in your own name.
  • Withdrawals are preferably returned to the original deposit method.
  • Verification is mandatory before processing withdrawals (especially for cumulative transactions ā‰„ ā‚¬2,000).
  • Maximum withdrawal limits: ā‚¬7,000/month (higher VIP levels may be exceptions). Large wins (> ā‚¬30,000) may be paid in instalments.
  • Deposited funds must be turned over at least 3Ɨ before withdrawal (1Ɨ for certain methods).

6. Bonus & Promotion Rules

All bonuses are subject to specific terms displayed in the Promotions section. General rules:

  • Maximum bet with active bonus: ā‚¬5 per spin or 15% of the bonus amount (whichever is lower).
  • Wagering requirements vary (typically 35ā€“45Ɨ for casino, 10Ɨ for sports).
  • Bonuses expire if not used within the stated period (usually 7ā€“30 days).
  • Bonus abuse (multiple accounts, minimal-risk wagering, etc.) will result in bonus cancellation and possible account closure.

7. Prohibited Practices

Collusion, cheating, fraud, bonus abuse, use of VPNs to hide location, forged documents, or any artificial intelligence/software to gain an unfair advantage are strictly forbidden. We actively monitor for such behaviour and reserve the right to void winnings, confiscate balances, and close accounts.

8. Liability & Errors

You use the site at your own risk. We provide services ā€œas isā€ and accept no liability for technical issues, interruptions, or errors beyond reasonable control. In case of obvious errors (palpable errors, misquoted odds, etc.), we may correct or void affected bets.

9. Privacy & Cookies

Your personal data is processed in accordance with our Privacy Policy and applicable data-protection laws. We use cookies to improve functionality and user experience.

10. Complaints & Governing Law

Initial complaints should be sent to customer support. Unresolved disputes may be escalated to the CuraƧao Gaming Control Board (gamingcontrolcuracao.org). These Terms are governed by the laws of CuraƧao.

The Company reserves the right to amend these Terms at any time. Continued use of the site after changes constitutes acceptance of the updated rules.