Table of Content
Who controls your data?
Your personal information is controlled by Famagousta B.V., registered in Curaçao (company no. 152449) with its registered address at Schout Bij Nacht Doormanweg 40, Curaçao.
What information do we collect?
Personally identifiable information
When you register, deposit, play, or contact support, we collect:
- Full name, date of birth, and contact details (email, phone, address)
- Username and password
- Identification and proof-of-address documents
- Payment/card details and transaction history
- Any additional details you voluntarily provide
This information is necessary to open and manage your account, process payments, verify your age and identity, prevent fraud, and meet responsible-gaming requirements.
Non-personally identifiable information
We automatically log technical data such as IP address, browser type, pages visited, time and date of access, and device information. This helps us improve the website, ensure security, and deliver a better user experience.
Cookies
We use cookies and similar technologies to make the site function properly and to enhance your experience. Full details are available in our separate Cookie Policy.
How we use your information
We process your data only for the following purposes:
- Delivering our services – setting up and managing your account, processing deposits/withdrawals, providing customer support, and enabling gameplay.
- Legal & regulatory compliance – age verification, anti-money laundering checks, fraud prevention, and responsible-gaming measures.
- Security reviews – we may verify your details against third-party databases or request additional documents at any time.
- Website improvement – analysing traffic and performance through cookies and analytics tools (based on our legitimate interest).
- Marketing – sending promotional offers by email, SMS, or on-site notifications, but only if you have given consent. You can withdraw consent or change preferences at any time.
Your rights
- Access – request a copy of the personal data we hold about you.
- Rectification – ask us to correct inaccurate information.
- Erasure – request deletion of your data (subject to legal or regulatory obligations that may require us to retain it).
- Object or restrict processing – particularly for marketing or activities based on legitimate interest.
- Withdraw consent – for marketing communications at any time.
- Complain – contact the relevant data-protection authority if you are unhappy with how we handle your data.
To exercise any of these rights, simply contact our support team.
Sharing your information
We only share your data when strictly necessary and always under strict confidentiality:
- With trusted service providers (payment processors, identity-verification services, software suppliers, etc.) who act on our behalf.
- When required by law, regulators, or law-enforcement agencies.
- To protect the safety, rights, or property of the company, our customers, or the public.
- In the event of fraud, cheating, or breach of our Terms & Conditions.
Data may be processed or stored outside the EEA, but we ensure appropriate safeguards (such as standard contractual clauses) are in place.
Security & retention
We use industry-standard encryption (TLS 1.2, 256-bit), firewalls, and secure servers to protect your information. Access is strictly limited to authorised personnel only.
We keep your personal data only for as long as required for legal, regulatory, or legitimate business purposes. Once no longer needed, it is securely deleted or anonymised.
Third-party websites & analytics
Our site may contain links to external websites that are not governed by this policy. We are not responsible for their privacy practices.
We use Google Analytics to monitor traffic and improve the site. You can opt out via Google’s tools or your browser settings.
Final notes
Our services are provided “as is” and “as available”. While we take every reasonable step to safeguard your information, we cannot guarantee complete protection against events beyond our control.
If you have any questions about this Privacy Policy or how we handle your data, please reach out to our support team at any time.